How you listen to others is always wrapped up in your natural bent to affirm, reject, or try and act to change what you are seeing or hearing in the world. Listening well is a practice of affirmation of the other person, and being open to being changed by the message they are giving.

Questions to which you already have an answer are processes not questions. One of the key competencies in leading in complexity is knowing when to work a process and when to move to inquiry.

Conversational leadership is about leading in a way that treats “conversation as a core process to cultivate the collective intelligence needed” to create value. Conversational leadership is a way of approaching leading as an attentional practice that helps you focus on how you see, the way you hear others and the language you use.

There are different kinds of change. A simple way of looking at it would be to see that there are incremental changes, transitional changes, or transformative change.