How you listen to others is always wrapped up in your natural bent to affirm, reject, or try and act to change what you are seeing or hearing in the world. Listening well is a practice of affirmation of the other person, and being open to being changed by the message they are giving.

Conversational leadership is about leading in a way that treats “conversation as a core process to cultivate the collective intelligence needed” to create value. Conversational leadership is a way of approaching leading as an attentional practice that helps you focus on how you see, the way you hear others and the language you use.